Letter from the CFO

To Our Valued Customers & Patients:

Rockdale Medical Center is committed to providing outstanding service. We take our professional responsibilities seriously, and we look forward to responding to your needs and exceeding your expectations. During your stay with us, charges will be made to your account based on the services that you receive. These charges are based primarily upon the orders that your physician has made regarding your medical care. To assist you in paying your charges, Rockdale Medical Center accepts all major credit cards (Visa, MasterCard, and American Express).

Our collection policy is that payment should be made at time of service or upon discharge. Rockdale Medical Center will file your insurance claim; however, you are responsible for paying any deductibles, co-payments, or non-covered charges prior to leaving our facility. If payment is not made at the time of your visit, it is expected that payment will be received promptly upon receipt of your billing statement. You can expect to receive statements, reminder letters or phone calls regarding this remaining balance.

Rockdale Medical Center also reserves the right to send any unpaid balances to a professional collection agency, which are authorized by the hospital to send additional statements, make collection calls when necessary, report information to credit bureaus, and to pursue legal action when warranted.

You may also be billed by physicians other than your primary physician based upon the tests and procedures that are performed. These charges could include fees by specialist physicians such as, Radiologists, Pathologists, Anesthesiologists, Emergency Physicians, or nurse practitioners. These professionals will bill you separately from the hospital.

If you have any questions regarding your bill, please contact our Patient Business Office at 770-918-3810.

Sincerely,

Diane Roth, CFO